AI services · AI chat assistants

Answers for customers, day and night

An AI chatbot for business, or AI chat assistant, answers your customers on your website, WhatsApp and Zalo, in their own language, at any hour. It works from facts you approve, such as prices, rooms, menus and opening hours, and passes real inquiries to your team with the whole conversation attached. Try ours: it's in the corner of this page.

Book a free 45-minute call

A smiling woman reading a message on her phone

What an assistant brings

No question left waiting

Customers get an answer while they're still deciding. Your team gets the conversations that need a person.

Answers outside office hours
Questions about prices, availability, menus and directions get a reply in the evening, at night and on holidays, when many people make their plans.
Every customer in their language
The assistant replies in the language the customer writes in, so a guest from Seoul and a family from Hanoi both get a clear answer.
Inquiries ready to act on
When someone wants to book, order or talk to a person, the assistant takes their details and passes the whole conversation to your team, so nobody has to ask twice.
Fewer repeat questions for staff
The same questions about parking, check-in times or vegetarian dishes are answered by the assistant. Your staff handle the ones that need a person.
On the apps customers already use
Vietnamese customers can stay in Zalo, international guests in WhatsApp, and website visitors get answers without leaving the page.
Only answers you approved
The assistant works from your own facts and rules. When it doesn't know, it says so and offers a person instead of guessing.

How assistants work

An assistant that knows its limits

What is an AI chatbot for business?

An AI chatbot for business is an assistant that answers your customers in a chat, on your website, WhatsApp or Zalo, in normal sentences and in their own language. It works from facts you give it: prices, opening hours, rooms or menus, policies and directions. When a customer wants to book, order or talk to someone, it passes the conversation to your team.

The easiest way to see one is to try ours. The assistant in the corner of this page runs on Grok from xAI and answers from the Atelier ATTENTION website. Ask it about our services, or ask how an assistant would work for a business like yours.

Why put an assistant on WhatsApp and Zalo, not only your website?

Because that's where many customers already ask. In Vietnam, Zalo is the everyday messaging app for many people, and international guests often reach out on WhatsApp. An assistant on each channel means nobody has to switch apps or wait for office hours.

On your website, the assistant helps visitors who are comparing options right now. It answers the question that would otherwise send them back to a search engine or an OTA.

How does an AI assistant help hotels and restaurants?

Hospitality questions are frequent, repetitive and often asked late: "Is breakfast included?", "Can we bring our dog?", "Do you have a table for six on Saturday?", "How do we get there from the airport?" An assistant answers those right away, in the guest's language.

For a hotel, it explains room types, policies and transfers, and collects booking requests for the reservations team. For a restaurant, it shares the menu, opening hours and dietary options, and takes down reservation requests. Your staff spend their time on the guests in front of them. For more ideas, see AI touchpoints across the guest journey.

To send each guest a personal message before arrival and after the stay as well, see AI guest communications.

How do you keep the assistant from making things up?

With clear facts, clear limits and a person nearby:

Approved facts only. The assistant answers from the content and FAQ we prepare with you.
Clear limits. It doesn't promise discounts, availability or anything else it can't check.
Hand-over rules. Complaints, special requests and anything uncertain go to a person, with the conversation attached.
Monthly review. We read a sample of conversations with you, fill gaps in the facts and add answers to new questions.

What happens when a customer wants a person?

The assistant says so plainly and passes the conversation to your team, so the customer doesn't have to repeat themselves and your team sees exactly what was asked.

How do you start?

With a pilot: one assistant, one channel, one month. You see the questions it answers and the inquiries it passes on before you decide to continue. Book a free 45-minute call to choose the channel and the first set of questions.

From facts to live

Four steps to a live assistant

¹
Collect your facts
We gather the questions your customers ask and the right answers: prices, rooms or menus, opening hours, policies and directions. You check them.
²
Set the voice and the limits
We agree on tone, languages, what the assistant may promise, and when it must hand over to a person.
³
Pilot on one channel
One assistant, one channel, one month. You read the conversations and see which questions it answers and which inquiries it passes on.
⁴
Add channels and improve
We add your website, WhatsApp or Zalo, update the facts when your offer changes, and review the conversations with you each month.

Chatbot questions

What businesses ask about AI chatbots

Or skip the reading and ask our own assistant: it's in the corner of this page.

Two young men on a sofa looking at a phone and a tablet

What is an AI chatbot for business?

An AI chatbot for business is an assistant that answers customer questions in a chat, on your website or in apps like WhatsApp and Zalo. Unlike older chatbots with fixed buttons, it understands normal questions and replies in natural sentences, based on facts you provide. When a person is needed, it hands the conversation over.

Can an AI chatbot answer customers on WhatsApp and Zalo?

Yes. The assistant can work on your website, on WhatsApp and on Zalo, through your own business accounts on those platforms. Each platform has its own rules and costs for business messaging, which we explain before we start.

Will the chatbot give customers wrong answers?

It answers from the facts and rules you approve, and it is told to say when it doesn't know rather than guess. We test it before launch and read real conversations during the pilot. When something is unclear, it offers to pass the question to your team.

Can a chatbot take hotel or restaurant bookings?

It can collect the details of a booking request, such as dates, number of guests and contact details, and pass them to your reservations team. Whether it can also check availability or confirm bookings depends on your booking system.

Which languages can the assistant speak?

It replies in the language the customer writes in. We check the quality in the languages that matter most to your business, and our own team works in English, Vietnamese, Dutch, Arabic, German and Russian.

How much does an AI chatbot cost?

The cost depends on the channels, the number of conversations and how much the assistant connects to your systems. After a free 45-minute call you get a fixed quote.

Is the assistant on your website an AI?

Yes. The assistant in the corner of this page runs on Grok from xAI and answers from our own website content. Ask it about our services, or ask how an assistant would work for your business.

Do customers mind talking to an AI assistant?

We always make it clear that customers are talking to an AI assistant, and they can ask for a person at any time. Being open about AI builds more trust than pretending. And a correct answer at midnight is more useful than a reply the next morning.

Testimonials

What our clients say about us

“Atelier ATTENTION has been our trusted marketing partner for 5 years. They help us plan and execute our marketing strategies, including our website, which has significantly increased our market share.”